If you have a question that wasn't answered here, please contact us and we'll get back to you as soon as we can!
Q: How does the HyperChiller cool coffee so quickly without ANY dilution?
A: The coffee never touches ice. Two layers of food grade stainless steel keep it separated and act as the cooling surface.
Q:Does it really work in only ONE minute?
A: Yes it does! It can chill 8 oz of freshly brewed hot coffee by up to 130°+ in 60 seconds. At that time you can pour over ice, and enjoy full strength iced coffee.
If you want to enjoy your coffee ice cold without ice, or are chilling more than 8 oz - just let it chill for an extra 30 to 60 seconds.
This was tested by brewing directly into the HyperChiller from a new single cup machine (for temperature consistently) at 195°. By gently swirling the product for 60 seconds the average temperature dropped to 63°.
Q: Does it really take 12+ hours to freeze?
A: For optimal results, we recommend letting it freeze for 12 hours initially. In testing, when refreezing after use, we have seen great results even when it only had about six hours to refreeze.
Q: Where can I find the instructions on how to assemble and use?
A: To view those instructions in PDF form; click here.
Q: Where can I find troubleshooting help?
A: For troubleshooting, click here.
Q: Can I use it more than one time before I need to refreeze it?
A: Yes you can! The second cycle will just take 2 minutes or so to achieve the same great results. After that, it will need to be frozen again.
Q: Can I use it to chill beer or soda?
A: The HyperChiller will cool any liquid; but we don't recommend it in this case. Any carbonated beverage will lose a significant amount of carbonation in the process.